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HP Care Pack services for HP Products

HP Care Pack services provide an enhanced level support and / or an extended period of cover for your HP equipment.
You can find our available HP Care Pack services including a detailed service description and applicable terms and conditions in the HP Care Pack Central web

It is essential to register your HP Care Pack at the earliest opportunity as this action notifies HP that the support agreement is active and provides HP with important information about your HP hardware product.

Please note, HP is not obligated to provide support services if you do not register your HP product.

The specified service term begins the day you buy your HP PC. The service term will be shorter if you buy this plan on a later date to that which you purchased your HP PC. With HP Pick Up and Return Service, you’ll enjoy quick pickup, repair and return of your PC, shipping included. You’ll also have access to 24x7 technical support and extended coveragewhile keeping your notebook covered by the manufacturer that knows it best. Multi-year options are available.

You will receive your carepack registration request via email to your registered email address.

If you purchase your carepack on the same order with the hardware HP will automatically register your carepack but you should check all details are correct.

If you purchase your carepack separately it is important that you register as soon as possible (you will need your serial number for the associated hardware to do this).

 

If you are a Consumer, please note that HP Care Pack benefits apply in addition to any legal rights to a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods for products purchased in England or Wales and five years from delivery of goods for products purchased in Scotland. However various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further information, please consult the following link Consumer Legal Guarantee.

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