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Free and Fast deliveries

Free of Charge deliveries
HP Online Store will deliver free of charge on all orders over £25 (orders less than £25 will incur a small delivery charge of £3).

Fast Deliveries
Your order will be dispatched on the next working day from receipt of your order acceptance confirmation. (you’ll receive this via email after we’ve performed the necessary security checks). Our deliveries take place from Mondays to Fridays only (excluding bank holidays). Typically, you should expect to receive delivery of your order within 48 hours, however for remote or offshore destinations delivery will normally be within 72 hours.

Delivery notifications
You will receive a notification email once your order is shipped from our warehouse. Additionally, if you are a UK Mainland customer and you have provided a mobile telephone number, you will receive a text message on the evening before delivery giving you the option to:

• Select an alternative delivery date.
• Collect the parcel from your local pickup point.

In addition to the above text you will also receive a second text message on the day of delivery giving you a 1 hour delivery window so there’s no need for you to wait in all day.

Go behind the Scenes with HP Online Store and view how easy it is to shop
To show you how easy is to buy on HP Store, we have created an interactive video with a ‘behind the screen’ view of your products journey from us to you: Click Here to see the video.

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General Delivery Information

Territory restrictions
Please note that currently we do not ship to ROI, Channel Islands, internationally or to P.O. boxes or BFPO addresses.

Deliveries to Business addresses
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact, our carrier does not require a signature specific to the order details. Please note we are only able to deliver to ground floor locations.

Orders dispatch 
Please note we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items. We may however dispatch individual items from different warehouses so you may receive your order in multiple deliveries. If you require an item that is in stock then you can cancel that item from your original order and replace it on a separate order for immediate shipping.

Please remember that all our deliveries will require a signature.

Estimated Delivery Dates
Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery. For example, items that show “Estimated shipping date: Next working day” are estimated to be dispatched for delivery from our warehouse on the next working day after order acceptance confirmation. For products which are not immediately available from stock, an approximate shipping date is shown alongside product description. If you order a product which is not in stock we will send you the e-mail accepting your order once the product is available and ready for shipping.

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