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Why shop at the HP Store

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Terms and conditions

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After purchase

Ordering from HP Store

One of the advantages of ordering from the HP Store is that we deliver free of charge on all orders (except for ink cartridge orders less than £15 where there is a delivery charge of £3).
If your order is in stock and available we will aim to dispatch it on the next working day (subject to completion of security and payment checks). Typically you should expect to receive delivery of your order in 2-3 days for items in stock (for smaller, low value packages this may be up to 5 days).

Simple Purchase/Payment options

We offer a simple and safe online ordering service with no additional costs. This includes a large choice of payment options, including PayPal, credit and debit cards and bank transfers.

We accept: American Express | Dynamic Mastercard | Eurocard | JCB | Mastercard | Visa credit |Visa Debit | Visa Delta

The total order value will be charged to your card when we ship your order, or 6 days after the order has been accepted, whichever occurs first. The approximate shipment time is shown when you place your order. If you cancel an order after 6 days, but before we have released shipment, your card will be refunded.

Important delivery information:

Please note that we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items in your order. We may however dispatch individual items from different warehouses so you may receive your order in multiple deliveries. If you require an item that is in stock quickly please place a separate order for this item.
Please note that currently we do not ship to the Channel Islands, internationally or to P.O. boxes or BFPO addresses.
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the mailroom supervisor, our carrier does not require a signature specific to the order details.

What to expect:

Shortly after you place your order you will receive an order summary email to confirm that we have received your order. Once we have performed the necessary payment and security checks your order will be accepted and you will receive an Order acknowledgement confirmation email including the planned delivery date.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
Providing you have registered for a HP Store account you can track the status of your order online via the My Orders, 24 hours a day, 7 days a week.

Delivery date information:

Shipping estimates on the store-front give an indication of when the item will be dispatched from our warehouse for delivery.
• For example, items that show 'Estimated shipping date: Next working day' are estimated to be dispatched for delivery from our warehouse on the next working day after security and payment checks are completed.
For products which are not immediately available from stock, an approximate shipping date is shown alongside product description.

Please note that whilst we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items in your order. However, we have several warehouses and not all of the items we offer are stocked at any single warehouse. Sometimes we'll split your order into a number of different packages so that we can take advantage of the items in stock at different warehouses. Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order.

Delivery estimates provided within your order acknowledgment confirmation email and also in the My Orders area of the Store give an indication of when the item will be delivered to your address after it is dispatched. Typically you should expect to receive delivery of your order in 2-3 days from your receipt of your order acknowledgment confirmation email (for smaller, low value packages this may be up to 5 days). Whilst we will endeavor to meet or exceed the estimated delivery date this should only be used as a guide. Please note you will not receive a proactive notification if your delivery date changes so please visit the My Orders page for the most up to date status of your order.

How to track your order:

Providing you have registered for a HP Store account you can track the status of your order via the tracking link in your Order acknowledgement confirmation email or in your HP Store account in My Orders, 24 hours a day, 7 days a week.
On the My Orders page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.

Need to change your order?

If you need to make a change to your order please contact our call centre on 0345 604 2921 between 9 a.m. and 5.30 p.m. Monday to Friday (call charges apply).

Cancellations and returns

Need to cancel or return your order?
You may change your mind and cancel your purchase before it ships and receive a full refund. To make a cancelation please contact us via email at ukgla.hpstore@hp.com or through our call centre on 0345 604 2921 between 9 a.m. and 5.30 p.m. Monday to Friday (call charges apply).
You can also return an item at any time up to 14 days after the products have been delivered (this period will start from the receipt of the complete order) and HP will collect the products from you free of charge. Returned goods should be in their original packaging along with any accessories and free gifts received with the products. Any software must be sealed and not opened. You must take reasonable care of all products whilst they are still in your possession. If the products were a special order made to your specification, this right of cancellation does not apply.

What happens if you received a defective item?
If you have received your order and find that it is damaged or faulty, please call our customer service agents on 0345 604 2921 between 9 a.m. and 5.30 p.m. Monday to Friday (call charges apply). Please do this as soon as possible but within 30 days of the receipt of the item.

What to do if you have a problem with a product over 30 days after delivery:
If you have a problem with a product over 30 days after delivery please contact our technical support team here.

Please note all orders are subject to the HP Store terms and conditions which you can view here.

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HP Terms and Conditions of Online and Phone Sales to Consumers govern the sale of products, software and services to consumers for their own use (not for resale) directly from either the HP Store website or over the phone.


HP Terms and Conditions of Online and Phone Sales to Business Customers govern the sale of products, software and services to all commercial customers for their own use (not for resale) directly from either the HP Store website or over the phone.


HP TERMS AND CONDITIONS OF ONLINE AND PHONE SALES TO CONSUMERS
Hewlett-Packard Limited ("HP")
Cain Road, Bracknell RG12 1HN
United Kingdom
Telephone: 0345 604 2921
Email: ukgla.hpstore@hp.com


Scope

These HP Terms and Conditions of Online and Phone Sales (the "Terms") apply to orders submitted by you to HP either online or over the phone for products and services available in the HP Store website (the "HP Store"). These conditions apply only to consumers who are purchasing products or services for use outside of their trade, business or profession (not for resale). Any Business Customers who access this site should instead refer to the HP Business Customer terms.


Prices, Shipping Charges and Payment

Prices, shipping charges and payment terms shall be as specified in the HP Store, as determined when ordering online or over the phone. You will also be charged any applicable value added taxes; no value added taxes refund system for non-EU residents is currently available from HP for online or phone purchases. HP reserves the right to change prices published on the HP Business Store at any time. HP may change credit or payment terms at any time if, in HP's reasonable opinion, your financial condition, previous payment record or the nature of your relationship with HP so warrants.


For Paypal orders your account will be debited after passing the fraud check (normally 1 day) after the order acceptance.


Invoicing

Invoices can be sent by email in PDF format to the email address provided on the order or by paper invoice sent by post (you need to select it at order placement).


If you do not have Adobe Reader, download here.


Orders

All orders are subject to acceptance by HP. HP will provide you with an order acceptance or rejection notice as soon as reasonably possible.

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be checked against a credit reference or fraud prevention agency, which may keep a record of that information.


Order Cancellation

HP reserves the right to cancel any accepted order prior to delivery, at HP's discretion (whether or not payment was made), and this in case of any material errors in connection with your order, the price or other conditions published in the HP Business Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If payment was made and your order is cancelled, HP will issue an appropriate credit to your account (or may contact you to collect information in order to do so). Rights to cancel regarding defective products are set out below.


You may change your mind and cancel your purchase at any time within 14 calendar days after you order is delivered in full (or in the case of an HP Support Pack, after purchase) and receive a full refund (such refund to be provided within 14 days from the date of cancellation.


Should your order be for an HP Support Pack, any services provided prior to notice of cancellation will be chargeable to you and you will only receive a partial refund. If the entirety of services have been provided prior to notice of cancellation, you will not receive a refund at all.


Cancellations may be made by notifying HP by email ukgla.hpstore@hp.com or through the Call Centre on 0345 604 2921 between 9 a.m. and 5.30 p.m. Monday to Friday (call charges apply). You may use the model withdrawal form, but this is not obligatory. HP will collect the products but you will make them available for collection with the original box and packaging to the extent this is still possible together with any accessories and free gifts received with the products. Any software must be sealed and not opened. You must take reasonable care of all products whilst they are still in your possession. If the products were a special order made to your specification, this right of cancellation does not apply.


Withdrawal form
Complete and return this form only if you wish to withdraw from the contract.


  • Please send this form by email to ukgla.hpstore@hp.com or by post to the following address: Hewlett-Packard Limited, Cain Road, Bracknell RG12, 1HN, United Kingdom
  • I/We (*) here by give notice that I/We (*) withdraw from my, our (*) contract of sale of the following goods (*), for the provision of the following service (*),
  • Ordered on (*), received on (*),
  • Name of consumer(s), Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper)


Delivery

Orders are delivered as specified in the HP Store and determined by you when ordering online or over the phone.


We deliver only to UK destinations. Standard delivery for those products shown as available from stock will be next working day for orders received and accepted before 4 p.m (this will not apply if additional checks and verifications by HP are required). For remote or offshore destinations delivery will normally be within 72 hours from order acceptance. You will receive an order acceptance from us by e-mail once we have satisfactorily verified your payment details. These times are estimates and cannot be guaranteed.


For those products which are not immediately available from stock, an approximate availability is shown alongside the product description. These products can be ordered and will be delivered as soon as they are available. You will be notified as soon as we get a delivery date. If an item on a ‘group’ order has an extended lead-time, we will send your items together when they are all in stock as we cannot process split orders. If you would like to order a similar item which is in stock or cancel an item which has limited availability within a ‘group’ order, you will need to cancel the full order and place another order(s) separately.


Delivery is free of charge unless you request non standard delivery service.


  • Events beyond our reasonable control. HP will not be held responsible for any delay or failure to comply with our obligations hereunder if the delay or failure arises from any cause which is beyond our reasonable control.
  • Time Limited discounts: HP may operate time-limited discounts.
  • HP reserve the right to amend information, products and / or prices at any time.
  • Electronic communications: When ordering from HP you consent to receive communications from us electronically relating to your order.


Title and Risk of Loss

Title to hardware products passes to you upon the later of full payment or delivery of products. Risk of loss and damage pass to you upon delivery


Defects on Delivery and Returns

Your acceptance of the products occurs upon delivery of the products and will be presumed unless you notify HP by email ukgla.hpstore@hp.com or through our Call Centre, as soon as reasonably possible but, in any case, no more than 30 days after delivery, that the products have been delivered in inoperable or otherwise defective condition. In such cases you should contact our customer service agents on 0345 604 2921 between 9 a.m. and 5.30 p.m. Monday to Friday (call charges apply)


If you reject any products, HP shall pick them up and, at your option, either replace or repair them, or refund the amounts you paid for them unless any such remedy is disproportionate or impossible. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective.


Return of products purchased under a special offer or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundle or under a voucher promotion jointly with other products, but HP will either (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. HP reserves the right to be reimbursed for any promotional discounts applied on other products you purchased if such discounts were dependent on the purchase of the product(s) returned to HP.


If you have accepted goods but a fault appears within the first 6 months after delivery, HP will at your request on notification, repair or replace the defective goods or, where such remedy is disproportionate or impossible, offer a refund or price reduction. From 6 months after delivery, you need to prove to HP that the defect was present at the time of delivery in order to invoke such rights. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective. If you do have a right of return, HP will either collect the products or pay the costs of returning them.


Warranty

All products are covered by HP's limited warranty, in accordance with the terms and limitations specified in the warranty statement bundled with such products.

HP products are provided with a manufacturer warranty (HP Limited Warranty). Please refer to the HP Limited Warranty Statement provided with your product for extensive description of your manufacturer warranty entitlements, scope and duration.

In addition, if you are a consumer according to EU Directive 99/44 you may have additional statutory rights for the lack of conformity of your product with the contract of sale. Such statutory rights are independent and complementary to the HP Limited Warranty and are not in any way affected by it.

According to the EU Directive 99/44, if a lack of conformity existing at the time of delivery becomes apparent within 2 years as from delivery of the product to you, consumers are entitled to have the product brought into conformity free of charge by repair or replacement, or to have an appropriate reduction made in the price or the contract rescinded with regard to such product.

Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the product shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the products or the nature of the lack of conformity.


HP Support-Pack

Should you purchase an HP Support Pack. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to the conditions and limitations specified in the applicable terms


Software Licences

HP software products are subject to HP's standard licence terms posted in the HP Store. Non-HP software products and, exceptionally, some HP software products, may be subject to different licence terms, as provided with such products.


Limitation of Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.


HP will not be liable for loss of data as it expects you to make appropriate arrangements to back up your data.


HP does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence), for wilful default, for any breach of any undertaking as to title, quiet possession and freedom from encumbrance implied by applicable law, for fraud, fraudulent misrepresentation or any misrepresentation as to a matter fundamental to its ability to perform contractual obligations or for any other liability that cannot be excluded or limited by law.


Protection of Personal Data

You agree that any personally identifiable information you provide to us in connection with the HP Store may be dealt with by HP in accordance with the terms specified in the HP Privacy Statement available at the bottom of the HP Store web pages.


Other applicable terms

Sales are governed by the laws of the country and locality of delivery within the European Union (EU) and the European Free Trade Association (EFTA). You must comply with all applicable export licensing laws if you export the products.


You may have additional rights under your local statutory or consumer laws, which provide you with other remedies. To the extent that these Terms, HP's limited warranty, standard licence or Support Pack terms are inconsistent with the statutory laws of the country where HP has delivered the product(s) or support to you, they are deemed modified to be consistent with such local law.



Important Note: If you, for any reason, do not have access to any of the conditions referenced in these Terms, such as the HP Privacy Statement or HP Software Licence Terms, we ask you to contact the HP Call Centre and ask for a copy. The Terms and additional conditions referenced therein that are in effect at the time you submit your order will govern such order, so you are encouraged to print and keep a copy of them for your future reference.


Revision Date: 12 September 2014


HP TERMS AND CONDITIONS OF ONLINE AND PHONE SALES TO BUSINESS CUSTOMERS
Hewlett-Packard Limited ("HP")
Cain Road, Bracknell RG12 1HN
United Kingdom
Telephone: 0345 604 2921
Email: ukgla.hpstore@hp.com


Scope

These HP Terms and Conditions of Online and Phone Sales (the "Terms") apply to orders submitted by you to HP either online or over the phone for products and services available in the HP Store website (the "HP Store"). These conditions apply only to Business Customers who are purchasing products or services for use in association with their trade, business or profession (not for resale). Any Consumer Customers who access this site should instead refer to the HP Consumer Customer terms.


Prices, Shipping Charges and Payment

Prices, shipping charges and payment terms shall be as specified in the HP Store, as determined when ordering online or over the phone. You will also be charged any applicable value added taxes; no value added taxes refund system for non-EU residents is currently available from HP for online or phone purchases. HP reserves the right to change prices published on the HP Business Store at any time. HP may change credit or payment terms at any time if, in HP's reasonable opinion, your financial condition, previous payment record or the nature of your relationship with HP so warrants.


For Paypal orders your account will be debited after passing the fraud check (normally 1 day) after the order acceptance.


For orders placed on credit terms payment is due, as a single payment for the full invoice amount, within 30 calendar days: the due date is printed on your invoice.


Invoicing

Invoices can be sent by email in PDF format to the email address provided on the order or by paper invoice sent by post (you need to select it at order placement).


If you do not have Adobe Reader, download here.


Orders

All orders are subject to acceptance by HP. HP will provide you with an order acceptance or rejection notice as soon as reasonably possible.

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be checked against a credit reference or fraud prevention agency, which may keep a record of that information.


Order Cancellation

HP reserves the right to cancel any accepted order prior to delivery, at HP's discretion (whether or not payment was made), and this in case of any material errors in connection with your order, the price or other conditions published in the HP Business Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If payment was made and your order is cancelled, HP will issue an appropriate credit to your account (or may contact you to collect information in order to do so). Rights to cancel regarding defective products are set out below.


Delivery

Orders are delivered as specified in the HP Store and determined by you when ordering online or over the phone.


We deliver only to UK destinations. Standard delivery for those products shown as available from stock will be next working day for orders received and accepted before 4 p.m (this will not apply if additional checks and verifications by HP are required). For remote or offshore destinations delivery will normally be within 72 hours from order acceptance. You will receive an order acceptance from us by e-mail once we have satisfactorily verified your payment details. These times are estimates and cannot be guaranteed.


For those products which are not immediately available from stock, an approximate availability is shown alongside the product description. These products can be ordered and will be delivered as soon as they are available. You will be notified as soon as we get a delivery date. If an item on a ‘group’ order has an extended lead-time, we will send your items together when they are all in stock as we cannot process split orders. If you would like to order a similar item which is in stock or cancel an item which has limited availability within a ‘group’ order, you will need to cancel the full order and place another order(s) separately.


Delivery is free of charge unless you request non standard delivery service.


  • Events beyond our reasonable control. HP will not be held responsible for any delay or failure to comply with our obligations hereunder if the delay or failure arises from any cause which is beyond our reasonable control.
  • Time Limited discounts: HP may operate time-limited discounts.
  • HP reserve the right to amend information, products and / or prices at any time.
  • Electronic communications: When ordering from HP you consent to receive communications from us electronically relating to your order.


Title and Risk of Loss

Title to hardware products passes to you upon the later of full payment or delivery of products. Risk of loss and damage pass to you upon delivery


Defects on Delivery and Returns

Your acceptance of the products occurs upon delivery of the products and will be presumed unless you notify HP by email ukgla.hpstore@hp.com or through our Call Centre, as soon as reasonably possible but, in any case, no more than 30 days after delivery, that the products have been delivered in inoperable or otherwise defective condition. In such cases you should contact our customer service agents on 0345 604 2921 between 9 a.m. and 5.30 p.m. Monday to Friday (call charges apply)


If you reject any products, HP shall pick them up and, at your option, either replace or repair them, or refund the amounts you paid for them unless any such remedy is disproportionate or impossible. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective.


Return of products purchased under a special offer or promotion or as part of a bundle may be subject to specific conditions, as described herein or otherwise communicated to you. No refund is allowed for individual products purchased as part of a bundle or under a voucher promotion jointly with other products, but HP will either (i) replace such individual product or (ii) have returned the whole product bundle or the whole order and refund the amounts you paid. HP reserves the right to be reimbursed for any promotional discounts applied on other products you purchased if such discounts were dependent on the purchase of the product(s) returned to HP.


If you have accepted goods but a fault appears within the first 6 months after delivery, HP will at your request on notification, repair or replace the defective goods or, where such remedy is disproportionate or impossible, offer a refund or price reduction. From 6 months after delivery, you need to prove to HP that the defect was present at the time of delivery in order to invoke such rights. HP may test products upon return and charge you any costs incurred by HP if you wrongly claimed that returned products were inoperable or defective. If you do have a right of return, HP will either collect the products or pay the costs of returning them.


Warranty

All products are covered by HP's limited warranty, in accordance with the terms and limitations specified in the warranty statement bundled with such products.

HP products are provided with a manufacturer warranty (HP Limited Warranty). Please refer to the HP Limited Warranty Statement provided with your product for extensive description of your manufacturer warranty entitlements, scope and duration.

In addition, if you are a consumer according to EU Directive 99/44 you may have additional statutory rights for the lack of conformity of your product with the contract of sale. Such statutory rights are independent and complementary to the HP Limited Warranty and are not in any way affected by it.

According to the EU Directive 99/44, if a lack of conformity existing at the time of delivery becomes apparent within 2 years as from delivery of the product to you, consumers are entitled to have the product brought into conformity free of charge by repair or replacement, or to have an appropriate reduction made in the price or the contract rescinded with regard to such product.

Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the product shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the products or the nature of the lack of conformity.


HP Support-Pack

Should you purchase an HP Support Pack,. HP will provide those maintenance and support services you ordered in accordance with the applicable service description and subject to the conditions and limitations specified in the applicable terms


Software Licences

HP software products are subject to HP's standard licence terms posted in the HP Store. Non-HP software products and, exceptionally, some HP software products, may be subject to different licence terms, as provided with such products.


Limitation of Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.


HP will not be liable for loss of data as it expects you to make appropriate arrangements to back up your data.


HP does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence), for wilful default, for any breach of any undertaking as to title, quiet possession and freedom from encumbrance implied by applicable law, for fraud, fraudulent misrepresentation or any misrepresentation as to a matter fundamental to its ability to perform contractual obligations or for any other liability that cannot be excluded or limited by law.


Protection of Personal Data

You agree that any personally identifiable information you provide to us in connection with the HP Store may be dealt with by HP in accordance with the terms specified in the HP Privacy Statement available at the bottom of the HP Store web pages.


Other applicable terms

Sales are governed by the laws of the country and locality of delivery within the European Union (EU) and the European Free Trade Association (EFTA). You must comply with all applicable export licensing laws if you export the products.


You may have additional rights under your local statutory or consumer laws, which provide you with other remedies. To the extent that these Terms, HP's limited warranty, standard licence or Support Pack terms are inconsistent with the statutory laws of the country where HP has delivered the product(s) or support to you, they are deemed modified to be consistent with such local law.



Important Note: If you, for any reason, do not have access to any of the conditions referenced in these Terms, such as the HP Privacy Statement or HP Software Licence Terms, we ask you to contact the HP Call Centre and ask for a copy. The Terms and additional conditions referenced therein that are in effect at the time you submit your order will govern such order, so you are encouraged to print and keep a copy of them for your future reference.


Revision Date: 12 September 2014


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