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Damaged product or box

In the unfortunate event that you receive a damaged product don’t worry.

Please note any damage on the delivery note supplied by our carrier.

To help us fix the situation as quickly as possible please call our Post Sales team using the contact details below within 14 calender days of receipt of your order.

Please provide as much detail as possible:

  • Is the damage visible on the product before or after opening.
  • Was the box/equipment damaged.
  • Provide photographic evidence of the damage.

Our Post Sales Team will provide you a return shipping label which you can use to return the product.
Once the product is returned back to our warehouse and assessed HP will ship you a replacement or give you a refund.

Please see HP warranty terms provided with the product.
Please note all orders are subject to the HP Store terms and conditions which you can view here.

Defective Item

Your acceptance of the products occurs upon delivery of the products and will be presumed unless you notify HP through one of the contact options available bellow, as soon as reasonably possible but, in any case, no more than 30 days after delivery, that the products have been delivered in inoperable or otherwise defective condition.

Your product is defective/ does not work as expected/ out of order. In such cases you should log a request using the below mentioned link.

In first instance you can contact our technical support team who may be able to quickly resolve/fix the defect without need for return.

If Technical support are unable to resolve the issue the Technical support agent will provide you with a case ID/Authorisation number which has been created specifically to record your incident, this number will be required by our Post Sales team when you contact them to process your claim for refund or replacement of your product.

Log a request to our Post Sales team using the below contact details to place your claim for the defective item and to get a replacement product or refund.

If you have a problem with a product over 30 days after delivery please contact our technical support team here.

Please see HP warranty terms provided with the product.
Please note all orders are subject to the HP Store terms and conditions which you can view 
here.

To return your order, please log your request here.

Return Instructions

If you wish to return your order please log your request via the link mentioned below.
Our Post Sales Team will provide you a return shipping label which you can use to return the product.
Please have available your HP Store Order Number (starting with SCEO), this will allow us to quickly locate your order details to process your claim.

When you are returning an HP product please remove:

  • Any additional software and personal information.
  • Any hardware components which you have installed yourself on the product after you received it.
  • Any personal CDs or DVDs you used to install drivers for any hardware products.
  • Any passwords used to block access to the operating system or any other software components which came with the product.

Please provide detailed reason for return and advise if item/s to be returned are used/open.
Our Post Sales Team will provide you with a reference for your claim, this needs to be added to the outer packaging to allow us to quickly process your goods upon return to our warehouse.

*If you are waiting to receive another HP Store order, please be aware that the delivery & the collection will be done by two different drivers (drivers are not permitted to accept unplanned packages).

To return your order, please log your request here.

Missing Parts

If you discover that an item that was supposed to be included with your purchase is missing (cables, documentation, power cords, floppy drives, feeder tray, battery, etc...), please log a request using the below link to report missing product claim and we will expedite the missing part at the earliest opportunity subject to stock /availability.

To request your missing parts, please log your request here.

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