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Cancellation Policy

You may change your mind and cancel your purchase and receive a full refund at any time before it ships and within 14 days from the day from receipt of your complete order or the day of confirmation of your order for services and digital content.
To make a cancellation or a change to your order please contact our Post Sales team using the bellow contact details.
Returned goods should be in their original packaging along with any accessories and free gifts received with the products. Any software must be sealed and not opened. You must take reasonable care of all products whilst they are still in your possession.

Unfortunately we are unable to add an item to your existing order but you do have the option to cancel any item or the whole order from the moment HP Store has acknowledged your order. If you require to order another item we will require you to process a new order.

If you are a Professional Customer and you want to cancel or change your order please contact our Post Sales using the bellow contact details.

How do I get refunded if I cancelled my order prior the goods shipment?
If you have processed your order with credit card, no refund is necessary as your credit card has not been debited, the money will have been reserved by your bank, but this is only a preauthorisation of the funds and HP has not charged you for this transaction. Your money will be visible on your account within a few days subject to your credit card providers policy.

If you have paid the order with PayPal, we will refund your account after the cancellation was processed.The funds should appear back into your bank account within 5 business days subject to standard banking practice.

If you have paid the order with wire transfer or through Open Invoice, we will refund your account after the cancellation has been processed/confirmed.

Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | IBAN | Swift Code.

Please note it can take up to 5 working days for the funds to be back into your account once processed . This timeline is indicative and dependent on your banks.

Cancellation by HP
HP reserves the right to cancel any accepted order prior to delivery, at HP's discretion (whether or not payment was made), in case of any material errors in connection with your order, the price or other conditions published in the HP Store relevant for your order, or if any further verification of your credit conditions or records so warrants. If payment was made and your order is cancelled, HP will issue an appropriate credit to your account (or may contact you to collect information in order to do so). 

To cancel your order, please log your request here.

Refunds

Refund process if your order hasn’t shipped.

If you have paid for your order with a credit card, no refund is necessary as your credit card has not been debited. We only take payment when we dispatch your order but your bank may have reserved these funds as a preauthorisation. Your money will be visible on your account within a few days subject to your credit card provider’s policy.

If you have paid for your order with PayPal, we will refund your account after the cancellation is processed. The funds should appear back into your bank account within 5 business days subject to standard banking practice.

If you have paid with wire transfer or through Open Invoice, we will refund your account after the cancellation has been processed/confirmed.
Please provide your Bank Details to our Post Sales team in order for us to proceed with your refund: Account Holder Name | IBAN | Swift Code.
Please note it can take up to 5 working days for the funds to be back into your account once processed. This timeline is indicative and dependent on your bank.

Refund process if your order has shipped

If you have requested a return of your purchased items and you are expecting a refund, please note that HP will execute the refund as soon as the goods are back into our warehouse. Please contact our Post Sales Team using the bellow contact details to receive your returning batch.

For orders paid by credit card:

Once we receive your returned goods we will process your refund and the funds should appear back into your bank account within 5 business days.
If the Credit Card used for your purchase is no longer valid, you will need to supply us with your bank details (account holder name, IBAN and SWIFT/BIC) so we can execute the refund via a wire transfer.

For orders paid via PayPal:

Once we receive your returned goods we will process your refund and the funds should appear back into your account within 5 business days.

For orders paid via Pre-payment and Open Invoice:

Please provide our Post Sales team with your valid bank details: account holder name, IBAN and BIC/SWIFT code to allow us to execute your refund in a timely manner.

Standard banking practice dictates that the funds should appear back into your bank account within 5 business days from the moment HP has executed the refund.

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