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Terms and conditions

1. General

Our deliveries and services are provided exclusively on the basis of these Terms and Conditions of Sale and Delivery.

If you place an order in an HP Employee Store of a company participating in the HP Store Program, you declare with our order that you are an employee of the respective company participating in the HP Store Program.

If you place an order in the HP Friends & Family Store, you declare with your order that you are a family member or friend of an HP employee and that you have been invited by this employee by e-mail to shop in the HP Friends & Family Store.

If you place an order in the HP Students or Poseidon Store, you declare with your order that you are an eligible student, lecturer or member of an educational organization.

If you place an order in the HP Community Store, you declare with your order that you are a member of one of the associations or organizations associated with the HP Store Community Program.

2. Conclusion of a Contract

2.1 Your contractual partner shall be HP Schweiz GmbH, Ueberlandstrasse 1, 4th Floor, 8600 Dübendorf.

2.2 The presentation of goods and services on our web pages does not constitute a binding offer.

2.3 Your order placed with us constitutes a binding offer to us for the conclusion of a contract. We will send you an e-mail confirming the receipt of your order. This order confirmation does not constitute an acceptance of your order, but merely serves to inform you that we have received your order. The acceptance of your order will be confirmed by us in writing in a separate e-mail.

2.4 Before submitting your order you can review it and correct it if necessary.

3. Shipping Costs and Prices

Free shipping for orders from CHF 25.-. For orders below CHF 25.- the shipping fee is CHF 5.-.

4. Payment Options

You can choose between the payment options described in more detail below: We accept American Express, Visa and MasterCard. To use your credit card for payment, please select the credit card you wish to use and enter your credit card number and the expiration date. The credit card numbers will be exclusively used for the payment transaction and will be processed using the Secure Sockets Layer (SSL) security system, the generally accepted standard for security in the internet. Your credit card will be debited within five days after acceptance of your order.

Payment by prepayment: If you choose prepayment from the list of payment options, we will send you an invoice and payment instructions by e-mail. Once we have received confirmation that your payment has been credited to our bank account, we will send you another e-mail to confirm that your order has been released for further processing. Availability of products and delivery times are subject to change. If we have not received your payment within 30 days after placing your order, we will cancel your order and confirm this by e-mail.

Payment by invoice: We can only accept payment by invoice from companies that have been recorded in the commercial register for at least one (1) year. The precondition is a minimum order value of CHF 400 per order. This option is subject to a successful credit check. Invoices are due within 30 days from invoice date.

Payment by PayPal: You have to be registered at PayPal for this purpose. If you have chosen PayPal as payment option for your order, you will be prompted to log onto PayPal via a Secure Sockets Layer so that the payment can be confirmed by you.

5. Delivery

We only deliver to shipping addresses in Switzerland and Liechtenstein. Please note that the invoice address must also be in one of these two countries.

Delivery dates (ETA = Estimated Time of Arrival) are based upon availability of the products.

6. Cancellation of the order

HP has the right to cancel an order before delivery, even if payment has already been made. In this case HP will refund the total amount paid. You may cancel an order within 7 days from placing the order. Please contact our customer service team by phone 0844 000 270 from Monday to Friday, from 09.00 - 18.00 o’clock for more information.

7. Manufacturer’s Warranty

For the HP manufacturer’s warranty applicable to the HP product, please see the product specifications as well as the documents accompanying the product. Should you encounter difficulties during the term of the HP manufacturer’s warranty, please follow the steps described in the product documentation or call the telephone number specified therein. In case of defects you will of course also be entitled to statutory claims in addition to the HP manufacturer’s warranty.

8. Warranty

The statutory regulations shall apply. The warranty period for business customers is two years.

9. Software

Any software included in the delivery is subject to the provisions of the respective license agreement; unless included in the product description, these are provided with the product.

The use of some of the software requires the explicit agreement to the licensing terms of the manufacturer. Should you decide not to accept the licensing terms and if the normal use of the product is not possible without such consent, we can only accept the return of the product if you have not yet put the product into operation and if it is returned to us in its original packaging with unbroken seal.

10. Terms and Conditions for HP Care Packs

The Terms and Conditions for HP Care Packs purchased in the HP Store can be found here. Please select the correct country in the selection window provided for this purpose.

11. Reservation or Property Rights

We reserve the right to retain title to the products delivered until the purchase price has been paid in full.

12. Liability

Limitation of liability: With the exception of liability for bodily damages (incl. death) and intentional or grossly negligent damages, HP’s cumulative liability shall be limited to the amount, which the customer:

1. has paid for the product; or 2. has paid for support services up to the time of the violation of contract, but at the longest for a duration of 12 (twelve) months; or 3. has paid for professional services up to the time of the violation of contract, which constitute the object of the respective claim.

With the exception of claims by one party against the other due to property right infringements, neither party shall be liable for indirect or consequential damage (including e.g. damages caused by downtimes, loss of profit, non-realized profits/savings, loss of earnings, additional expenditures, costs and replacement of replacement products or services purchased by the customer or loss or restore of data and/or software).

A further mandatory liability remains reserved in accordance with Swiss law (e.g. Art 100, paragraph 1 OR).

In case of liability the customer may only assert the claims set forth in this agreement.

13. Data Protection

Your address will be used by us to process your order and will, if necessary, be disclosed to companies commissioned by us for the purpose of fulfilling the contract. Within the scope of payment by credit card or PayPal, the necessary data will be exchanged with the respective payment institution. HP will not disclose or make use of the data in any other way. The data received shall be treated in compliance with the relevant data protection rules. For further information, please see: http://www8.hp.com/ch/de/privacy/privacy-en.html.

14. Miscellaneous

In order to comply with export- and customs regulations, we are entitled to discontinue deliveries and services provided under this contract if export- or customs regulations so require.

You may assert a right of set-off or retention only for claims that are either undisputed or have been declared legally valid.

This agreement shall be governed by the laws of Switzerland; the UN Convention on the International Sale of Goods shall be excluded. The place of jurisdiction is Zurich 1, Switzerland.

15. Eligibility requirements HP Business Club

    Companies with headquarters in Switzerland or Liechtenstein are eligible to register
    The HP Store reserves the right to reject registrations from individuals or non-existent companies as well as registrations containing incorrect information.
    The login is personal and may not be transferred.
    Registration does not involve any costs or obligations.
    The products are destined for end use and may not be resold
    Resellers/retailers may be rejected

16. HP Students Store

    All students (advanced technical college, university, night school), apprentices and teachers, schools and universities as well as other educational organizations residing or working in Switzerland or Liechtenstein are eligible.
    The HP Store reserves the right to reject registrations from individuals who do not meet the above criteria as well as registrations containing incorrect information.
    The login is personal and may not be transferred.
    Registration does not involve any costs or obligations.
    The products are intended for end use and may not be resold.
    Resellers/dealers will not be granted access.

HP Business Club - Eligibility

You need to be a registered company/business in your country, as this program is not intended for consumer end-user .You must be signed up for the HP Business Club program and signed in with a user name and password to the HP Business Club Store to receive exclusive offers & savings. Savings applies starting with your next purchase after qualifying. Reward and exclusive offers are subject to change or cancellation at any time. Employee Purchase Program and HP Employee Purchase Program discounts are not combinable with HP Business Club.

You active consent to receive marketing materials by post and electronic means is taken at the time of enrolment (opt-in). HP or HP Licensees may send you promotional materials by such means, setting out details of HP services and offers which they believe may be of interest of you.

Membership may be cancelled at any time by notifying HP Store Support team by email or phone. Cancellation may take up to 4 weeks to finalize. Upon cancellation, membership will be deactivated and access to HP Business Club community removed.

Abuse of the Program, including failure to follow or any attempts to circumvent Program policies and procedures or these Terms, or other improper conduct as determined by HP in its sole discretion, is strictly forbidden. Abuse may result in cancellation of the Member's account, future disqualification from Program participation.

HP reserves the right to modify, revise or cancel this Program, the Terms or any part of the Program at any time for all participants or for any specific participant without prior notice. HP reserves the right at any time in its absolute discretion to terminate your Membership. HP decision on any aspect of Member's account, membership status or any aspect of the program or a particular Member's participation in it shall be final.

Terms & Conditions noted here are specific to the HP Business Club program. All other HP Home & Home Office Terms & Conditions for Sale and Service apply.

By participating in the Program, Members agree to and are subject to the Terms of this Program, and certify that all eligibility requirements are met.

HP Datenschutzerklärung

HP ist sich der fundamentalen Bedeutung von Vertraulichkeit, Sicherheit und Datenschutz für unsere Kunden und Partner weltweit bewusst. Als ein weltweit tätiges Unternehmen mit grenzüberschreitenden rechtlich selbständigen Einheiten, Geschäftsprozessen, Managementstrukturen und technischen Systemen sind wir intensiv darum bemüht, bei allen unseren Geschäftsprozessen Schutzmaßnahmen zu ergreifen, die die gesetzlichen Mindestvorschriften übersteigen, und konsistente, strikte Richtlinien und Verfahren zu implementieren.

Mit dieser Datenschutzerklärung informieren wir Sie über unsere Datenschutzpraktiken und die Wahlmöglichkeiten, die Sie in Bezug auf die Sammlung und Verwendung von Informationen zu Ihrer Person haben. Dies betrifft sowohl Daten, die bei Ihren Online-Aktivitäten und Ihrer Nutzung von Geräten erfasst werden, als auch Informationen, die HP im Rahmen von Stellenbewerbungen erhält. Diese Datenschutzerklärung gilt für alle HP Unternehmen sowie für sämtliche Websites, Domains, Services, Anwendungen und Produkte, die Eigentum von HP oder seiner Tochterunternehmen sind (kollektiv als „HP Services“ bezeichnet).

Die Datenschutzerklärung gilt nicht für Anwendungen, Produkte, Services, Websites oder Social-Media-Funktionen von Drittanbietern, welche über Links erreichbar sind, die in HP Services aus Bequemlichkeits und Informationsgründen enthalten sind. Bei Verwendung dieser Links verlassen Sie die HP Services, was zur Folge haben kann, dass durch Dritte Informationen über Sie gesammelt oder weitergegeben werden. HP hat keinen Einfluss auf Websites von Drittanbietern und gibt keinerlei Empfehlungen oder Zusicherungen zu diesen Websites oder ihren Datenschutzpraktiken ab. Daher empfehlen wir Ihnen, sich die Datenschutzrichtlinien aller Websites, mit denen Sie interagieren, genau durchzulesen, bevor Sie diesen die Erfassung und Nutzung Ihrer personenbezogenen Daten gestatten.

Bitte nutzen Sie die Links auf der Seite https://ssl.www8.hp.com/us/en/privacy/ww-privacy.html, um jeweils relevante landes- oder servicespezifische Ergänzungen zu dieser Datenschutzerklärung anzuzeigen. Bei Widersprüchen zwischen Übersetzungen und der englischen Originalversion der Datenschutzerklärung hat die englisch Version Vorrang.

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