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Ordering from HP Store

On of the advantages to order at HP Store is the free shipping for orders from CHF 25.-. For orders below CHF 25.- the shipping fee is CHF 5.-.

Shortly after you place your order you will receive an order summary email to confirm that we have received your order. Once we have performed the necessary payment and security checks your order will be accepted and you will receive an Order acknowledgement confirmation email including the planned delivery date.

If your order is in stock and available we will aim to dispatch it on the next working day from order acceptance and which in no case will be later that  the delivery date disclose to you at checkout. However, for remote or offshore destinations delivery will normally be within 72 hours from order acceptance.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.

Providing you have registered for a HP Store account you can track the status of your order online via the My Orders, 24 hours a day, 7 days a week.

If you don`t have an HP Store account yet you can create one following this link.

Important delivery information

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or reception area and will request a signature from the reception/mailroom contact, our carrier does not require a signature specific to the order details. Please note we are only able to deliver to ground floor locations.

Please note that we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items in your order. If you require an item that is in stock quickly please place a separate order for this item.

Whilst we will endeavor to meet or exceed the estimated delivery date this should only be used as a guide. Please note you will not receive a proactive notification if your delivery date changes so please visit the My Orders page for the most up to date status of your order.

Delivery date information

The shipping fee for orders below CHF 25.- is CHF 5.-. 

At HP Store we pride ourselves on offering our customers a fast and reliable shipping service.
If your order is in stock and available we will aim to dispatch it on the next working day from receipt of your order confirmation.  Typically you should expect to receive delivery of your order in 48 hours for items in stock.  Our deliveries take place Monday to Friday (excluding bank holidays).

Whilst we will endeavor to meet or exceed the estimated delivery date this should only be used as a guide. Please note you will not receive a proactive notification if your delivery date changes so please visit the My Orders page for the most up to date status of your order.

Shipping estimates on our website give an indication of when the item will be dispatched from our warehouse for delivery. For example, items that show 'Estimated shipping date: Next working day' are estimated to be dispatched for delivery from our warehouse on the next working day after order confirmation.
For products which are not immediately available from stock, an approximate shipping date is shown alongside product description. If you order a product which is not in stock we will send you the e-mail accepting your order once the product is available and ready for shipping.

Please note that whilst we are unable to split orders so if any items are unavailable we will hold your order until we can deliver all of the items in your order. However, we have several warehouses and not all of the items we offer are stocked at any single warehouse. 

You will receive an email containing the parcel tracking details when your order is dispatched.

How to track your order

We want to give you the most up to date information regarding your order so providing you have registered for an HP Store account you can track your order status via the tracking link in your Order Shipment confirmation email or via your HP Store account in My Orders, 24 hours a day, 7 days a week.

If you don`t have an HP Store account yet you can create one following this link.

Here’s a quick overview of the order status definitions you’ll see:

  • Received:
    Order has been acknowledged and is now being processed through various checks (security, payment, stock etc..). Please note If you placed a Pre-payment order we will wait for your payment to reach our accounts, once this is done we will release your order and provide you with the estimated time of arrival.
    If you have the payment proof you can send it to us using the contact details provided below.
  • Production:
    Your order has now been accepted and we are now ready to start processing it.  Please note is you can’t see and estimated delivery date or if the delivery date shown has passed please contact our Post Sales team. 
  • Shipping:
    Your order is now with our shipping department and is being prepared for delivery. At this stage you will receive your order tracking information from our carrier.
  • Estimated delivery:
    The delivery date within your order acknowledgment will give you an estimation of when you should expect to receive your order.  Whilst we will endeavor to meet or exceed the estimated delivery date this should only be used as a guide. Please note you will not receive a proactive notification if your delivery date changes so please visit the My Orders page for the most up to date status of your order.

To start tracking your order, please log your request here.

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