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MyDelivery FAQ

Windows10

HP MyDelivery

With the new MyDelivery service you can customize the delivery of your order as desired. Choose one of 500 pick-up points or select an appropriate delivery day on which the purchase will be delivered to your address.

Contact our experts at: 0800 80 44 70

The most important questions:

What is the meaning of the SMS?

When you received a SMS from HP Store it means that your package is ready at our distributor. You now have three hours to make a choice: Home delivery to the address specified in the order at a desired time or picking up your order at a predetermined pick-up point.

What pick-up points are available?

Around 500 post offices in Switzerland belong to the current network. This is constantly being expanded.

What happens if I miss the time window?

If you missed the time window and have made no selection, your package will be shipped to the delivery address stated in the order.

I have not received the SMS for my order!

Please contact us on the free hotline 0800 80 44 70. Two conditions must be fulfilled: You are registered as a private customer and added your mobile phone number in your user profile.

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