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HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support [1] on covered hardware products to return them to operating condition.
Support type | Onsite repair |
---|---|
Duration | 3 years |
Response time | 4 hour response |
Coverage window | Standard workdays - 9 hours |
Place of service | Onsite |
Service method | Onsite repair |
Warranty coverage | In warranty |
Care Pack type | Electronic |
Registration required | Yes |
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